Terms of service

These terms apply to services provided by Kirti Gaurav Empire, trading as Voxigo. Where we sign a separate agreement or statement of work with you, that document takes precedence over anything here that conflicts with it.

Engaging us

Work begins once you accept a written proposal covering scope, timeline and price. A proposal is valid for 30 days. Anything outside the agreed scope is a change request: we will price it and get your approval before doing it, rather than absorbing it quietly or billing you by surprise.

Fees and payment

• Project work is normally billed in milestones, with the first instalment due before work starts.
• Maintenance retainers are billed monthly in advance.
• Invoices are payable within 14 days unless agreed otherwise.
• Prices exclude GST and any other applicable taxes, which are added at the prevailing rate against GSTIN 10EYWPM3234E2ZG.
• Third-party costs — cloud hosting, store fees, licences, domains — are yours and are normally billed directly to your own accounts, not marked up through us.
• We may pause work on materially overdue invoices after giving you notice.

What you own

On full payment, you own the source code, designs and assets we produce specifically for you, along with the repositories, cloud accounts and domains, which are registered in your name from the start. We keep ownership of our pre-existing tools, libraries and foundations, and grant you a perpetual, non-exclusive licence to use them within the delivered work. Catalogue products — our platforms and games — are licensed on the terms set out in their own agreement, not transferred outright, unless the agreement says so.

Your responsibilities

• Give us the access, content, approvals and decisions we need, in reasonable time.
• Make sure anything you supply is yours to supply and does not infringe anyone's rights.
• Keep your own accounts, credentials and store listings secure.
• Hold the licences and registrations your business requires to operate.

Delays caused by waiting on you may move the timeline and, where significant, the price.

Maintenance

Care plans cover the areas and response times listed on our maintenance page. Response time is time to begin work, not a guaranteed time to resolve. Cloud outages, third-party API failures and changes you or your other vendors make outside our process are outside our control, though we will help you through them. Either side may end a retainer with 30 days' written notice; we will hand over cleanly and documented.

Warranty

We warrant that work is performed with reasonable skill and care. For 30 days after delivery we will fix defects in what we built at no charge. That warranty does not cover changes made by others, third-party service failures, or new requirements discovered after sign-off.

Liability

Nothing here limits liability for fraud, death or personal injury caused by negligence, or anything else that cannot lawfully be limited. Subject to that, neither side is liable for indirect or consequential loss, loss of profit, revenue, data or goodwill; and our total liability for any claim is capped at the fees you paid us in the 6 months before the claim arose.

Confidentiality

Each side keeps the other's confidential information confidential and uses it only to perform the engagement. This continues for 3 years after the work ends. We are happy to sign your NDA — ask us before sending anything sensitive.

Portfolio rights

Unless you tell us otherwise in writing, we may name you as a client and show the work in our portfolio. We will never publish your confidential data, credentials or anything you have asked us to keep private. Ask us to remove it at any time and we will.

Governing law

These terms are governed by the laws of India, and the courts at Muzaffarpur, Bihar have exclusive jurisdiction. Before starting proceedings, both sides agree to try to resolve the matter in good faith.

Contact

Questions about these terms: info@voxigo.co.